FAQ & Onboarding.

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Frequently Asked Questions

  • Full-Service Management, 18% of revenue. We run everything. Our in-house team handles cleaning, maintenance, and property care. We hold the funds and pay you monthly.

    Co-Hosting, flat monthly fee. Same guest experience, lighter footprint. Your listing stays in your name, platforms pay you directly, and you pay your vendors directly. We source them, schedule them, and make sure the work gets done.

    Guest Communications, $99 a month. We answer your guests. You keep everything else. Requires Hospitable.

    Most owners choose based on how involved they want to be, not on price. Happy to talk through which fits.

  • Under Co-Hosting and Guest Communications, the platforms pay you directly. Nothing routes through us. No trust account, no waiting on a monthly distribution.

    Under Full-Service Management, we collect and pay you monthly, with statements in the owner portal.

  • Our team covers guests around the clock. Most messages get a reply in 5 minutes, an hour at the outside. Issues that need a vendor or a physical fix are typically resolved same day between 9am and 7pm.

    Every property has its own knowledge base, so the person answering knows your lockbox code, your parking situation, and where the spare supplies are.

  • Under Full-Service Management, our in-house team handles it. We prioritize by guest impact, safety, and property condition, log every task in our system, and you see all of it in the owner portal. Two full seasonal inspections a year.

    Under Co-Hosting, we source and schedule the vendors and confirm the work is done. You pay them directly and keep the relationship.

  • Yes. We charge a flat hourly rate for anything outside the standard scope, including furnishing and unit setup. We aren't interior designers, but we've set up over 900 short-term rentals and we know what guests actually notice.

  • Every market is different, and honest answers require looking at your specific property. Our revenue estimator gives you a rough starting point. After a discovery call we send a market report built for your address and comparable listings.

  • We prefer Yale, which lets codes rotate automatically for each guest. Schlage Camelot is a solid second choice with a manual override for a dying battery.

    We don't work with August locks. They've caused us too many lockouts.

  • "Passive income" is the biggest piece of misinformation in this space. Renting a property is not passive. That's the part we take off your hands, but the underlying work is real.

    Cash flow also can't be forced. The local market sets the ceiling. We position your property to earn as much as that market allows, but your debt service, utilities, and insurance are what actually determine whether it cash flows.

    Owners who go in with clear numbers do well. Owners who go in expecting a hands-off windfall usually don't.

Full Service Management Onboarding

From start to finish, the time frame to “go live” is within 2 weeks although typically we launch within 8 days.

01
Virtual Onboarding · 1-2 Days

  • Property knowledge base creation

  • Financial profile (Tax and payout info)

04
Professional Photography · 1-5 Days

  • Our partner photographer will take full property photos as well as some “stylized” photos

02
Property Walkthrough · 1-4 Days

  • Maintenance and condition walkthrough

  • “Punch-list” creation (if applicable)

05
Listing Creation · 1-2 Days

  • A listing is created for each channel and connected to our PM system

  • The property knowledge base is synced to the PM system for our Guest Service team

03
Deep Clean · 1-2 Days

  • Our cleaners will deep clean the property in prep for photos and our first guest.

06
Rate Strategy · 1-2 Days

  • Prices and booking strategy is set using our knowledge of the local market along with data points from our dynamic pricing software.

  • This strategy is then synced across all channels.

Schedule a Discovery Call!